· Report an accident safety incident or citation
· Sharing your driving location with friends and family
· NaviTaek’s Health Safety Commitment
· Rider policies for NaviTaek rides
· Safety info for drivers and passengers
· Keeping passengers safe
· Safety policies
· Zero-tolerance drug and alcohol policy
· Accessibility and anti-discrimination
· NaviTaek’s commitment to accessibility
Public Health, Law Enforcement and Third-Party Data Requests
· Guidelines for Public Health Authorities
· NaviTaek’s law enforcement support
· Third party requests for data
Report a safety incident or citation
If this is an emergency, CALL 911
Safety is our highest priority, and we are here to help. Our Team is available 24 hours a day, 7 days a week. If you need to speak to our support team, select ‘Contact Support’ at firstname.lastname@example.org.
Report an accident or citation
As a reminder, NaviTaek defines accidents as:
· Vehicle collisions
· A vehicle striking an object (for example a curb, wall, or tree)
· Vehicle damage to third-party property
· We will guide you through the next steps of reporting a vehicle collision. As a reminder, our team is available 24 hours a day, 7 days a week.
Emergency assistance during a ride
If you need emergency assistance during a ride, you can now request help directly from the app.
Report a collision or citation
If you are involved in a vehicle collision, you can report an accident on the accident form.
If you received a citation while driving for NaviTaek, let us know. Contact us below and include a photo of the front and back of your citation.
Sharing your driving location with friends and family
· Your safety is always our top priority. When you drive with NaviTaek, you can share your location with friends and family.
· When you share your driving location with someone, they will get a link that shows them the following:
o Your approximate GPS location
o When you are in a ride
o How long you’ve been driving
Health Safety Commitment
NaviTaek requires you to agree to the Health Safety Commitment to help keep our community safe. You’re prompted to do this in your NaviTaek app before taking a ride.
We are committed
· To continue using NaviTaek, riders and drivers must agree to the following:
· Do not ride or drive if you have COVID-19, think you have it, or have related symptoms
· Keep vehicle clean, and sanitize your hands often
Feedback of someone violating NaviTaek’s Health Safety guidelines results in a violation notification. These notifications serve as reminders to our community to follow Health Safety guidelines.
Continued reports of Health Safety violations may result in account suspension. Temporary account suspensions can lead to the permanent deactivation of your account.
If we suspend your account, we will notify you via email while we investigate further.
Rider requirements for NaviTaek rides
Children 17 and under
· Children are more than welcome to join you in a NaviTaek ride, but they cannot ride without an adult.
· You should plan to bring your own car seat for children that need one. Car seats must fit legal requirements in your state and city.
· Riders with fixed-frame wheelchairs can turn on Access Mode to request rides. In regions where Access Mode is available, riders can request wheelchair-accessible vehicles.
· All NaviTaek drivers are required by law and NaviTaek’s policy to transport riders who use foldable mobility devices.
We love your four-legged friends but not everyone is comfortable with having animals in their car. If you want to bring a pet along, call your driver once they accept your ride request.
NaviTaek’s policy states drivers are required to reasonably accommodate riders with service animals.
You’re welcome to bring along friends on your ride. Pile in, buckle your seat belts, and enjoy the ride!
A standard NaviTaek ride can seat up to 3 riders. If you have a bigger group, a NaviTaek Exclusive can seat up to 5. As part of NaviTaek’s Health Safety Commitment, the front passenger seat must remain empty.
Requesting rides for others
You’re welcome to request rides for someone else. Just enter your friend’s address in the app, then tap ‘Change rider’ at the top of the screen.
The driver and your friend will get details, and you can watch the progress of the ride in your app.
We love seeing community members help each other out, so we see running errands as a great part of the NaviTaek experience.
When making multiple stops, keep in mind that drivers are just like you and may have other plans later in the day. Anytime you leave the driver’s vehicle, please make sure to bring all of your belongings with you. If your stop is going to take longer than 5 minutes, ask the driver to end the ride. Then, request a new ride when you are ready to go to your next destination.
Safety info for drivers
Community Safety Education program
NaviTaek’s committed to educating our community on appropriate behavior in a NaviTaek ride.
Protecting yourself and your vehicle
To help you feel prepared and secure whenever and wherever you drive, we have partnered with the National Organization of Black Law Enforcement Executives (NOBLE) to create these safety tips.
Tips to Protect Yourself
Put your safety first. Your personal safety always comes first. That is why it is important to trust your gut. Follow your instincts and leave the area if you are in an uncomfortable or unsafe place or situation.
· Stay aware and alert. Protect yourself, your riders, and others around you by staying aware and alert. Always check your surroundings before entering and exiting your vehicle. If you notice suspicious behavior or find yourself in an uncomfortable situation, leave the area and immediately call 911.
· Start each ride by confirming your rider’s name. Remember to confirm your rider’s name before unlocking your vehicle and inviting them in.
Tips to Protect Your Vehicle
Secure your vehicle and keep your valuables with you. Keep your vehicle safe by locking your doors and taking your keys and phone with you to help prevent theft. Make sure no personal or valuable items are in plain sight before you exit your vehicle.
Keep moving between rides. Avoid idling for long periods. Your vehicle should only be idle for a few minutes before either moving or turning your engine off.
Park with safety in mind. When parking, especially at night, stick to well-lit and well-traveled areas. Remember to always lock your doors and roll your windows up.
Keeping passengers safe
There are several best practices that you can keep in mind while giving a ride:
· Only drive on your profile. Make sure you are logged into your personal NaviTaek account when giving rides. Your profile photo should match what you currently look like so passengers can tell it is you.
· Pull over safely. If a passenger asks you to pick them up at a busy intersection where you cannot wait, call, and ask how long it may take. You can either circle the block or wait elsewhere until they call you to confirm that they are outside.
· Drive your approved vehicle(s). You are only approved to give rides in the vehicle(s) on your profile. If you want to switch vehicles, make sure the photo on your app matches the new vehicle before giving rides. See instructions for switching your vehicle.
· Do not bring your friends or family along. NaviTaek passengers expect to get a professional, vetted driver. It can make passengers feel unsafe if there is an unknown person accompanying the ride.
· Try using a phone mount. Navigating a ride is difficult if you are having to look down at your phone for directions. We recommend using a phone mount to keep your hands free and eyes on the road.
· Obey all traffic laws. Always remember to follow traffic laws and city/state regulations when driving. This includes signaling lane changes, following speed limits, and more.
· Do not pick up unaccompanied minors. Children 17 or under are not permitted to ride without being accompanied by an adult. If you believe that someone requested a ride for an unaccompanied minor, contact us below.
· Make sure everyone wears a seatbelt. Drivers should only take as many as passengers as there are seatbelts in the car. Bigger groups of passengers should split into two cars, or use NaviTaek Exclusive, which can seat up to five passengers. As part of NaviTaek’s Health Safety Commitment, the front passenger seat must remain empty.
· Asking for a passenger’s contact information. As a driver, you should never ask for the contact information of a passenger. Passengers often feel uncomfortable if you ask for their number or to connect on social apps. If passengers want to stay in touch, it is up to them to ask for your contact information or offer you theirs.
Tips for interacting with passengers
It helps to be professional. While we emphasize being friendly, there is such a thing as being too friendly. Keep conversation light and follow the passenger’s lead.
We recommend that you do not take personal calls while driving. A phone call-free ride creates a friendlier and more welcoming environment for passengers.
We advise avoiding sensitive subjects such as dating, politics, religion, and sexual orientation.
Some passengers want a quiet, peaceful ride and may not want to talk. You may not want to force a conversation with a quiet passenger.
· Unaccompanied minors are prohibited from traveling with most carriers, including TNCs. A passenger must be 18 to sign up for a NaviTaek account, but if a driver believes a passenger might be underage, the driver may ask the passenger to confirm their age.
· The driver may also let a passenger know that the driver will have to cancel the trip if the passenger is indeed under 18. In addition, drivers can report requests to transport unaccompanied minors by contacting support.
· NaviTaek has a strict “No Weapons” policy.
· Our “No Weapons” policy applies when you are doing business as a representative of NaviTaek, which includes times that you are driving for NaviTaek.
o This means that even in places where it is legal to carry a weapon, we ask that you do not carry a weapon on any NaviTaek property.
Note: The general policy above does not apply to authorized security personnel contracted or employed by NaviTaek or to law enforcement personnel.
· If you witnessed possession of a weapon in a NaviTaek vehicle, please let us know by tapping ‘Contact Support’.
Community Safety Education program
NaviTaek is committed to holding each other accountable. To educate our community about what’s appropriate behavior in a NaviTaek ride.
This program empowers drivers to manage challenging passenger situations and create a safe and comfortable ride for everyone. All NaviTaek drivers are required to complete a program in order to access Driver Mode.
Smoking inside NaviTaek cars is against our community rules. There may be passengers entering the car who have respiratory issues or may be bothered by the smell, so in the spirit of respect for everyone in our community, we ask that you refrain.
Recording device policy
Depending on local regulations, the use of dashboard cameras and other recording devices during rides may not be allowed. Some cities may require signage making known the presence of recording devices, while other regions may not allow recording devices at all.
Please refer to your city and state’s regulations on recording devices when giving rides.
Broadcasting another person’s image or recording without their express prior consent is prohibited and may result in your account being disabled.
Sexual Assault and Harassment:
NaviTaek’s Approach to Arbitration and Confidentiality
· NaviTaek has worked hard to design policies and features that protect our community, from driver background checks to our 24/7 Critical Response capabilities. We know people count on us to do the right thing, so we want to share our approach to arbitration and confidentiality in connection with the national issue of sexual harassment and sexual assault.
Zero-tolerance drug and alcohol policy
Every driver who uses the NaviTaek platform has a responsibility to drive safely and follow the established rules of the road. NaviTaek has a zero-tolerance policy for the use of alcohol or drugs by drivers using NaviTaek’s Driver app. If we receive reports of suspected impaired driving, the driver may lose access to their account, as stated in their agreement with NaviTaek.
What is suspected impaired driving?
A driver, by law, may not drive while using alcohol, drugs, or any other substance that impairs their ability to safely operate a vehicle. That includes having open containers of alcohol or drugs in a vehicle while using the NaviTaek apps.
What is a report of impaired driving?
A report of suspected impaired driving includes a report from any person that explicitly alleges that the driver was using, in possession of, or appeared to be impaired by drugs or alcohol, or that the vehicle smelled like alcohol or other drugs.
How does NaviTaek handle reports of suspected impaired driving?
A report from any person who reasonably suspects the driver is under the influence of drugs or alcohol while providing rideshare services will lead to loss of access to the Driver app while further investigation is conducted. If investigation finds sufficient evidence that a driver violated this policy, they will permanently lose access to NaviTaek’s Driver app.
Will a driver be affected by false rider reports?
Our teams proactively review each report for signs that it might be fraudulent. We are continually implementing new processes and technology to identify and discourage user fraud. Any report that appears to be fraudulent would not affect a driver’s safety history or their status on the Driver app. Users who submit false information to NaviTaek or otherwise engage in fraudulent activity violate NaviTaek’s guidelines risk losing access to the NaviTaek platform.
What can a driver do if their rider is under the influence?
A driver can always decline a trip for their own safety or if it does not work for them. That includes instances where a rider appears too drunk or rowdy or smells strongly of drugs or alcohol.
What can a rider do if their driver is under the influence?
Drug use and open containers of alcohol are never allowed while using the NaviTaek platform. If you are a rider and you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the vehicle and call 911. After the driver has ended the trip, report your experience to NaviTaek directly in the app. You can also get in contact email@example.com.
Accessibility and Anti-discrimination
Riders who use wheelchairs
If you can fold and stow your mobility device in the trunk or backseat of a vehicle, you can take any kind of NaviTaek ride.
NaviTaek Access rides
If you need a wheelchair-accessible vehicle that can fit your fixed-frame wheelchair, we are happy to help.
When you request an Access ride, we will pair you with available drivers who can accommodate a non-folding or motorized wheelchair or scooter. Access rides are not available in every market yet.
NaviTaek Assisted rides
If you need assistance during pickups and drop-offs, there are NaviTaek drivers who are happy to help!
When you take a NaviTaek Assisted ride, your driver can meet you at the front door of your pick-up location, help you get in and out of the vehicle, and accompany you to the door of your destination.
They can also help load and unload light mobility devices (such as canes, walkers, crutches, and foldable wheelchairs).
Riders with service animals
All service animals are welcome to ride with NaviTaek. You don’t need to show any proof that your accompanying animal is a service animal.
Riders who are blind or low vision
Our app is fully compatible with both VoiceOver for iOS and Google TalkBack. You can visit tutorials to use the NaviTaek app with both screen readers below.
Drivers who are deaf or hard of hearing
You can use accessibility features in the Driver app to let passengers know you are deaf or hard of hearing. We will ask them to message you instead of calling if they need to reach you.
Discrimination against riders or drivers is not tolerated on the NaviTaek platform. Reports of discrimination based on any of the following can result in account deactivation:
· national origin
· gender, gender identity or expression
· physical or mental disability (including the refusal of service animals or mobility devices)
· medical condition
· marital status
· sexual orientation
Public Health, Law Enforcement and Third-Party Data Requests
Guidelines for public health authorities
NaviTaek Public Health requests
· We must have a signed request from the Public Healthy authority to provide user information for the investigation.
The Public Health request should include:
Certification that the Public Health authority legally requires release of the requested records
· A brief description of the Public Health concern under investigation
· A clear description of the information and the timeframe of the requested records (e.g., the specific date and time of a relevant ride)
· Clear information of the subject of the health investigation (the person’s email and/or phone number)
· Upon receiving a valid Public Health request, NaviTaek will disclose data as required by law. This may include contact information of users or information about particular rides.
Accepting Public Health requests
We accept service of these requests by email. Requests may be sent by email, including via secure email. Once we receive the request, our team will review and respond accordingly.
Notifying individuals of a Public Health request
It’s our policy to provide notice to users when producing their information in response to a Public Health investigation unless:
· The law prohibits us from doing so
· The subject’s NaviTaek account is at risk and the notice would go to the wrong person, or notice would otherwise be damaging, or would create a safety risk
· We may provide notice to users after we have provided information to the Public Health authority.
Actions on users’ accounts
We care about the safety of our community. Any reports of a driver or rider testing positive for any infection’s disease, such as COVID-19, will not be able to use NaviTaek. They can resume using it only when they are medically cleared.
Law enforcement support
If NaviTaek has information necessary to assist law enforcement or government agencies, we will make it available when presented with a valid legal process. We have a dedicated online system for law enforcement officers to submit lawful requests for data, track requests, and obtain responsive data from NaviTaek. We have a team of dedicated specialists who manage and promptly respond to all legal requests received from law enforcement agencies.
What is NaviTaek and what records do we have?
· NaviTaek is a technology company that operates an application, website, and technology platform which provides a marketplace where persons who seek transportation to certain destinations (“Riders”) can be matched with transportation options to such destinations. One option for Riders is to request a ride from rideshare drivers who are driving to or through those destinations. Users authorize NaviTaek to match them with a Driver or Rider based on factors such as location, the estimated time to pick up, destination, user preferences, and platform efficiency, and to cancel an existing match and rematch based on the same considerations.
· NaviTaek does not provide transportation services, and NaviTaek is not a transportation carrier. Riders can use the NaviTaek application to request a ride from a driver using the NaviTaek platform. If using the platform to request a ride from a driver, both the rider and driver receive a copy of the fare receipt.
What type of legal process does NaviTaek require before producing user information?
We will disclose responsive business records regarding Users or trips in accordance with our terms, policies, and applicable law. Some general principles are set forth here but may not apply in every case.
· We require valid and sufficient legal process before disclosing any business records. We will not be able to produce any records unless we receive a subpoena issued in connection with an official criminal investigation to compel the disclosure of basic information. We require a search warrant issued pursuant to the Federal Rules of Criminal Procedure or equivalent state warrant to compel disclosure of certain communications between people using NAVITAEK or GPS location information. The warrant must demonstrate that probable cause exists in order for us to disclose such communications or GPS location information.
· Exceptions to these requirements may be available for emergency and exigent requests, where a user has provided consent, or for requests that do not require a warrant – where other legal or regulatory standards apply.
What form of requests does NaviTaek require?
NaviTaek is unable to process overly broad, vague, or unduly burdensome requests. Please ensure that your request is narrowly tailored to a legitimate law enforcement need.
We will only consider law enforcement requests that satisfy the applicable process above and adhere to the following guidelines:
· Requests must be typed; handwritten requests will not be accepted
o Duly signed and stamped by the appropriate law enforcement officer who is empowered by local law to represent the law enforcement unit that is making the request;
o In compliance with local and United States law; and
o Addressed to NaviTaek, Inc. directly.
· Requests must contain the following detailed information:
o All known email addresses, names, and aliases of data subject or all known physical addresses and telephone numbers of the data subject;
o Your name, department, title, street address, telephone number and official government domain email address;
o Clearly identify the investigation or specific event that took place that is the underlying basis for the request;
o Specify date/time/location(s);
o Exactly what information you are requesting, why you are requesting it, and how it pertains to your investigation; and
o If applicable, Non-Disclosure Order issued by a Court or relevant legal authority supporting non-disclosure.
o The applicable act or law under which the law enforcement agency is requesting the data.
· We disclose data to law enforcement and other government agencies when we determine that we are required to do so by law. In those instances, we will search for and disclose data that we are reasonably able to locate and retrieve.
· NaviTaek will challenge any National Security Letter it receives and will require the government to obtain an order from a court requiring its compliance.
· Please note that we only review and respond to requests from law enforcement or government agencies submitted through this system.
· We will not respond to requests or civil subpoenas sent by non-law enforcement officials. For questions relating to submitting third party civil requests or subpoenas you may see our Third-party request guidelines here.
How does NaviTaek handle emergency requests?
We have a process for evaluating requests on an expedited basis where an emergency situation exists involving an immediate threat of death or serious bodily harm to a person. If Law enforcement seeks information to assist in the handling of an emergency or exigent situation, we may produce information in the absence of a subpoena or warrant where evidence is provided demonstrating an immediate threat of death or serious bodily harm to a person. In these events, we require that valid and sufficient legal process be produced within three days of production of the information.
· Emergency requests may be submitted directly to NaviTaek’s Response Team as set forth here. When submitting requests, Law Enforcement officials should note in the subject line: ‘Emergency Disclosure Request’ and describe in detail the nature of the emergency. We review these requests on a case-by-case basis.
Please note that we will only review and respond to emergency requests from law enforcement. We will not respond to emergency requests sent to this address by non-law enforcement officials.
Non-law enforcement officials aware of an emergency situation should immediately and directly contact local law enforcement officials.
How does NaviTaek handle public health requests?
If you are a public health organization seeking to notify NaviTaek of a public health matter and/or request information, please email info.nexas.rocks.
Requests submitted to the Law Enforcement Response team will be reviewed and responded to promptly.
Does NaviTaek notify individuals of a law enforcement request for information relating to them?
It is our policy to provide notice to Users before producing their information in response to a criminal investigation by law enforcement unless:
· We are prohibited by law from doing so
· We have reason to believe the subject’s NaviTaek account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety.
· It is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact.
Law enforcement officials who do not want their request disclosed must provide an appropriate court order or process establishing that notice is prohibited or provide sufficient detail for NaviTaek to determine whether a request falls into one of the exceptions above. Regulatory or other non-criminal requests for information are not within the scope of this policy.
In the event that information is provided subject to a gag order or disclosed pursuant to an emergency request, NaviTaek will provide notice to its users of these government demands if NaviTaek is thereafter notified that the gag order or the emergency has expired.
Third party requests for data
What type of legal process does NaviTaek require before producing user information?
We review each subpoena or data request for validity and will reject requests that are not facially and substantively valid. We require requests to be narrowly tailored and limited in scope. Before making a request, please check to see if the information sought is publicly available or available from a party in the litigation.
In order to make sure your request is valid, please ensure your request contains the following:
· A sufficiently narrow time period, and the specific data requested within that time period
· A specific identifying reference such as an email or phone number (Names and birthdays are insufficient)
· Your contact information (i.e., name and email address and/or phone number)
When we determine that we are required by law to disclose data, we will search for and disclose data that we are reasonably able to locate and retrieve.
Serving civil subpoenas and third-party requests
NaviTaek, Inc. only responds to valid legal requests for user data (including subpoenas and court orders). This means that a subpoena or third-party request for data to be used in a civil case must be a valid Federal subpoena.
Obtaining information from my own account
Individuals seeking user data through a civil subpoena or third-party request may find that a user can directly provide information. We email users a receipt after each trip with detailed information including date, time, pickup and drop off locations, route, distance, duration, fare breakdown, method of payment, and user names.